Problems With Faulty Goods
When you purchases goods or services a contract is created between you and the seller. So if you experience a problem with the goods or services you do have a range of legal rights which may assist you.
The most useful of these is your statutory consumer rights provided by the Sale of Goods Act 1979 (as amended), the Supply of Goods and Services Act 1982 or the Supply of Goods (Implied Terms) Act 1973. The Act that will apply to the purchase will depend on the type of purchase that is made, although each Act provides you with the same statutory consumer rights.
The Acts do not provide statutory consumer rights for all purchases or may only provide limited rights. For example, where, when and from whom you bought the goods or services will affect whether you will have statutory consumer rights for the purchase.