Faulty Goods: Your Statutory Rights

The Sale of Goods Act 1979 (as amended), the Supply of Goods and Services Act 1982 and the Supply of Goods (Implied Terms) Act 1973 all provide the same statutory consumer rights in relation to goods. They state that goods and goods supplied with a service must:-

• match their description; and
• be of satisfactory quality; and
• be fit for their purpose

If you have bought goods that do not meet one or more of the above provisions, your statutory consumer rights will have been breached. As a result you may be entitled to compensation, to reject the goods and get a refund, to ask for a repair, replacement, a reduction in the purchase price or to rescind the contract and get a refund.

• The Basics
• Your Statutory Rights
  • Items should match their description and
  • Be of satisfactory quality and
  • Be fit for their purpose
• I think my statutory rights have been breached so what can I do about it?
• Method of paying refund
• Getting a replacement or repair

• Disclaimer & Legal Information
• © Inverness CAB 2007