Faulty Goods: Satisfactory Quality

Consumers have a statutory consumer right to expect that goods will be of satisfactory quality. This means the goods must meet a standard that a reasonable person would regard as satisfactory, taking into account any description, the price and all other relevant circumstances, for example, the age of the goods.

When assessing if goods are of satisfactory quality, the following factors should be taken into account:-

If there are minor defects, for example, that were pointed out at the time of sale, you cannot later complain about the goods because of those defects

The goods should last the length of time that a reasonable person would expect for goods of that nature. If the goods stop working properly within this period of time, it may be evidence that they were not of satisfactory quality when you purchased them and that your statutory consumer rights have been breached. There is no legal definition of a reasonable time. It may be that you will have to find evidence in support of your opinion to pursue a claim.