Faulty Goods: Getting a Replacement or Repair

You will be able to ask the trader to replace/repair the goods up to six years after the date of the sale, if the problem with the goods was present at the time the goods were delivered and if it is reasonable for them to have lasted that long. If a problem arises with the goods within six months of the date when they were delivered or supplied, it is the trader's responsibility to show the goods were of satisfactory quality, fit for their purpose and that they match their description when they were supplied. After this date, it is the buyer's responsibility to prove that her/his statutory consumer rights have been breached.

The trader may decline to replace/repair the goods if:

• the client bought the goods before 31 March 2003; or
• it would be impossible to do so; or
• it would cost more to replace the goods than it would to repair them or give a partial or full refund

Further advice should be sought where the trader unreasonably refuses to replace/repair the goods.

• The Basics
• Your Statutory Rights
  • Items should match their description and
  • Be of satisfactory quality and
  • Be fit for their purpose
• I think my statutory rights have been breached so what can I do about it?
• Method of paying refund
• Getting a replacement or repair

• Disclaimer & Legal Information
• © Inverness CAB 2007