Sample Letters: Rejecting faulty goods
Please use the template below as the basis of your letter:
Address Of Trader
Date
Dear Sir/Madam,
Re: Description of Goods
On Date of purchase I purchased the above item from your shop for £ Cost of purchase. On Date I discovered that the item is defective. The problems are:
1) List defect/s
I understand that Section 14 of the amended Sale of Goods Act 1979 requires you to supply goods of a satisfactory quality. The fact that this item has the problems stated above suggests that it was inherently faulty at the time of purchase. I believe that the item was therefore not of a satisfactory quality and you are consequently in breach of contract.
In these circumstances, I am exercising my legal right to reject the item and claim a full refund of the purchase price of £ Costs claimed from you. In my view of the serious nature of the above defects, I am not prepared to accept any offer to repair the item.
Please respond to my letter by Date plus 7 days with your proposals to remedy this matter.
Yours faithfully,