Problems With Services: Breach of contract

A claim for compensation can be made for goods or services if there has been a breach of contract. You may be able to claim compensation for breach of contract when, for example:-

your statutory consumer rights have been breached but you have accepted the goods and therefore lost your right to reject them and get a full refund
you have chosen to accept the goods even though you have a right to reject them. This may be because, for example, you like the goods and could not buy them elsewhere even if you got your money back
you resolved your consumer problem, for example, you rejected the goods and got a full refund, but have incurred consequential loss because of the breach of contract
the goods cannot be rejected because they have a minor defect which does not render them to be of unsatisfactory quality
the trader breached the contract s/he made with you
services have been started and something goes wrong. For example, it may not be possible to remove double glazing which is being installed or stop a hairdressing process without causing damage
you have had the service put right and the fault has appeared again.

To enforce a claim for compensation, you will need to be able to show that, on the balance of probabilities, the problem was present at the time that you bought the goods or services. Seeking compensation can be a complex area and therefore you should seek further advice.