Problems With Services: Non-statutory contractual rights
In addition to the statutory consumer rights, your contract for the goods or services may include terms that provide specific requirements, for example, if you make a specific request for something to be carried out. This work becomes a term of the contract.
You should seek further advice should you wish to pursue a claim for breach of your non-statutory rights.
- Statutory consumer rights for services
- When the statutory consumer rights do not apply
- Affirming the contract
- Options for resolving a problem with services when your statutory consumer rights have been breached
- Compensation for goods and services
- Breach of contract
- Non-statutory contractual rights
- Alternative dispute resolution schemes and trade association codes of practice
- Guarantees and extended warranties
- Actions for personal injury or damage to property