Problems With Services: Statutory consumer rights for services
The Supply of Goods and Services Act 1982, provide consumer rights in relation to services. These rights are that:-
- the service must be carried out with reasonable care and skill; and
- the service must be carried out within a reasonable time, unless a specific time has been agreed; and
- the service must be provided at a reasonable cost, unless a specific price has been agreed
There are circumstances when these provisions do not apply.
If you have received a service that does not meet the provisions, your statutory consumer rights will have been breached and you may be entitled to, for example, rescind the contract and get a refund and/or claim compensation
If there has been a false description given regarding the service seek further advice from your local Trading Standards Department.
- Statutory consumer rights for services
- When the statutory consumer rights do not apply
- Affirming the contract
- Options for resolving a problem with services when your statutory consumer rights have been breached
- Compensation for goods and services
- Breach of contract
- Non-statutory contractual rights
- Alternative dispute resolution schemes and trade association codes of practice
- Guarantees and extended warranties
- Actions for personal injury or damage to property