Problems With Services: The service has not been performed with reasonable care and skill
A trader is required to carry out any service with reasonable care and skill. What is 'reasonable' will depend on all the circumstances of the individual case.
If the service is not performed with reasonable care and skill, you will need to provide evidence of the failure.
You may, for example:-
- get a replacement, an exchange, a reduction in purchase price or terminate the contract and get a refund if goods bought on or after 31 March 2003 have not been installed with reasonable care and skill
- give the trader an opportunity to put matters right free of charge
- stop the service
- refuse to pay altogether and claim additional compensation for consequential losses as appropriate, where the faults are major
- negotiate a reduction in price where the faults are relatively minor.
- Statutory consumer rights for services
- When the statutory consumer rights do not apply
- Affirming the contract
- Options for resolving a problem with services when your statutory consumer rights have been breached
- Compensation for goods and services
- Breach of contract
- Non-statutory contractual rights
- Alternative dispute resolution schemes and trade association codes of practice
- Guarantees and extended warranties
- Actions for personal injury or damage to property