Problems With Services: When the statutory consumer rights do not apply
Whether or not you have statutory consumer rights will depend on the circumstances of the purchase.
You will not be able to exercise these rights if, for example:-
- you have affirmed the contract
- you change your mind about having the service or made a mistake when choosing it.
- the statutory time limit has expired - seek specialist advice
A trader cannot, either verbally or in writing, exclude the client's statutory consumer rights.
- Statutory consumer rights for services
- When the statutory consumer rights do not apply
- Affirming the contract
- Options for resolving a problem with services when your statutory consumer rights have been breached
- Compensation for goods and services
- Breach of contract
- Non-statutory contractual rights
- Alternative dispute resolution schemes and trade association codes of practice
- Guarantees and extended warranties
- Actions for personal injury or damage to property