Problems With Services: Compensation for goods and services

Compensation is a monetary award which is intended to put you, as far as it is possible, back into the position that you would have been in if the problem had not arisen. The legal term for compensation is 'damages'. Should you wish to consider claiming damages seek further advice.

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• Statutory consumer rights for services
  • Reasonable care and skill
  • Reasonable time
  • Reasonable price
• When the statutory consumer rights do not apply
• Affirming the contract
• Options for resolving a problem with services when your statutory consumer rights have been breached
• Compensation for goods and services
• Breach of contract
• Non-statutory contractual rights
• Alternative dispute resolution schemes and trade association codes of practice
• Guarantees and extended warranties
• Actions for personal injury or damage to property